Privacy Policy

 

Balance Up is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information, and your rights under Australian privacy law.

Last updated: [23/06/2025]

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1. Who We Are

Balance Up is a wellness service offering personal training, massage therapy, meditation, Reiki, and holistic healing services. We are based in Sydney, Australia, and we operate both in-person and online.

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2. What Personal Information We Collect

We may collect the following personal information from you:

• Full name

• Email address

• Phone number

• Address (if required for mobile services)

• Health-related information (only if provided voluntarily and relevant to the services offered)

• Appointment details and preferences

• Payment information (processed securely via third-party providers such as Stripe or PayPal)

• Any other information you choose to share with us via contact forms, email, or in session

 

3. How We Collect Your Information

We collect information when you:

• Book a service or session

• Fill out a contact form or health intake form

• Send us an email or message through social media

• Subscribe to our newsletter or blog

• Visit and interact with our website

 

4. Why We Collect Your Information

We collect and use your personal information to:

• Provide services to you

• Communicate with you about bookings, updates, and relevant offers

• Respond to enquiries

• Ensure your safety and comfort during wellness sessions

• Improve the quality of our services and website

• Comply with legal and regulatory obligations

 

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

Your information may be stored:

• On secure devices and encrypted systems

• Through third-party booking/payment platforms with their own privacy protections

• On email or website management platforms with limited and secure access

We do not sell or share your information with third parties unless required by law or with your explicit consent.

 

6. Cookies and Website Analytics

Our website may use cookies and third-party tools (like Google Analytics) to gather general data about website traffic and usage. This helps us improve our site and user experience. You can manage cookie settings through your browser.

 

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal information

• Request correction of any inaccurate information

• Withdraw consent at any time

• Ask for your data to be deleted (where legally allowed)

To make a request, contact us at:
📧 [flexwithlex91@gmail.com]

 

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our practices. The latest version will always be available on our website.

 

9. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact:

Balance Up
Email: adamickova.alexandra@gmail.com
Phone: 0470 541 717
Location: Sydney, NSW, Australia