Privacy Policy

Balance Up is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information, and your rights under Australian privacy law.

Last updated: [23/06/2025]

1. Who We Are

Balance Up is a wellness service offering personal training, massage therapy, meditation, Reiki, and holistic healing services. We are based in Sydney, Australia, and we operate both in-person and online.

2. What Personal Information We Collect

We may collect the following personal information from you:

• Full name

• Email address

• Phone number

• Address (if required for mobile services)

• Health-related information relevant to the safe delivery of wellness services, including massage therapy, Reiki, personal training, and other services offered by Balance Up

• Appointment details and preferences

• Payment information (processed securely via third-party providers such as Stripe or PayPal)

• Any other information you choose to share with us via contact forms, email, or during sessions

3. How We Collect Your Information

We collect information when you:

Book a service or session
Fill out a contact form or health intake form
Send us an email or message through social media
Subscribe to our newsletter or blog
Visit and interact with our website

4. Why We Collect Your Information

We collect and use your personal information to:

Provide services to you
Communicate with you about bookings, updates, and relevant offers
Respond to enquiries
Ensure your safety and comfort during wellness sessions
Improve the quality of our services and website
Comply with legal and regulatory obligations

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

Your information may be stored:

On secure devices and encrypted systems
Through third-party booking/payment platforms with their own privacy protections
On email or website management platforms with limited and secure access

We do not sell or share your information with third parties unless required by law or with your explicit consent.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and help us improve our services.

We use Google Analytics, a web analytics service provided by Google, to collect information about how visitors interact with our website. Google Analytics may collect information such as:

• Pages visited

• Time spent on pages

• Device and browser information

• General geographic location

• Website interactions and traffic sources

This information is collected in an aggregated and anonymous form and is used solely to help us improve the performance, content, and user experience of our website.

We do not use Google Analytics to collect personally identifiable information such as your name, email address, phone number, or health information.

Google may use the data collected in accordance with its own Privacy Policy. For more information about how Google collects and processes data, please visit:
https://policies.google.com/technologies/partner-sites

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

Access your personal information
Request correction of any inaccurate information
Withdraw consent at any time
Ask for your data to be deleted (where legally allowed)

To make a request, contact us at:
📧 [adamickova.alexandra@gmail.com]

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our practices. The latest version will always be available on our website.

9. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact:

Balance Up
Email: adamickova.alexandra@gmail.com
Phone: 0470 541 717
Location: Sydney, NSW, Australia